The EleSy Company pays significant attention to warranty service
of the supplied production, applications and provided services.
Warranty service and support are available for you at any time you
wish.
It is common knowledge that contemporary automation equipment
and computer-aided systems are rather complicated and, in view of
that fact, are just as much reliable as each of their
components/devices is. We use schemes implying redundance/backup to
ensure the system fault tolerance. That is the best practice all
over the world. In case a component fault occurs, we are ready to
help you upon your request free of charge either remotely or, if
necessary, coming to the site. Technical support specialists as
well as Company experts are always at your disposal. In case a
situation tends to become extremely critical, we are moving to the
working site with all necessary spare parts for prompt restoring
the equipment operability.
We provide a powerful kit enabling to support our
users on the web site, which allows you to find the answer to
your question easily or to send it to a support specialist.
Moreover, every user registered on the Company's web site is also
able to monitor his own executed requests history, track the status
of current requests on-line and read the news on the topics he is
concerned with and receive any proposals he is interested in.
We regard the needs of our customers with reverence both within
the warranty period and long after it has expired. Our Company
possesses the sufficient repair stock and our test specialists and
service engineers are always ready to come to your site in due time
upon your request. We highly appreciate your feeling protected.
As soon as the warranty period expires, you will be suggested to
sign a system/application support service contract with regard to
your system features and your personal requirements.
Our customers shall be assured to receive due assistance at all
times, particularly concerning any necessary documentation and
required software updates.